Thank you for your interest in working for FileCatalyst. We're always looking to recruit the best talent, so please feel free to send us your resume.

Current Positions

Channel Support Engineer
Web Developer

Channel Support Engineer

FileCatalyst, an Emmy® award-winning pioneer in managed file transfers and a world leading accelerated file transfer solution, is looking for a fast-learning, technical-minded, and detail-oriented software professional to support the worldwide network of indirect channel partners. FileCatalyst accelerated file transfer solutions maximize bandwidth usage on existing networks and are unaffected by latency and packet loss. Our global customers can be found in every vertical market including media/broadcast, oil & gas, life sciences, pharmaceuticals, gaming, etc.

FileCatalyst is seeking an indirect channel sales engineer with expert communication skills and deep knowledge in the areas of application software, Unix/Windows/Mac administration, and IP networks. The position will provide FileCatalyst’s worldwide network of reseller channels with pre-sales technical support, solution architecture, software integration assistance The role is critically important to deployment success as the channel partners' primary pre-sales technical contact.

 

Responsibilities include:

  • Assist the VP of Business Development & Marketing in building and driving a strategy that ensures that FileCatalyst is the preferred file and management transfer platform.
  • Demonstrate FileCatalyst's transport technology and product solution set to channel partners and joint end-users through web, onsite, and trade show meetings.
  • In collaboration with marketing, create and communicate analyses of competitive differentiation.
  • Troubleshoot issues in the evaluation and POC deployment of FileCatalyst software networking, OS, file system and user management issues.
  • Train / certify channel partners in the product architecture, configuration, and use of FileCatalyst software on UNIX/Linux, Windows, and Mac OS X systems.
  • Systematically track product deficiencies and feedback requirements to the technical marketing and development team.
  • Recommend appropriate FileCatalyst software product and services designed to help partners/customers achieve their objectives.
  • Work with other technical support and product development engineers to provide technically accurate and compelling product information and demonstrations.
  • Understand the technical requirements of FileCatalyst’s technology partners and work closely with the internal development team to guide the direction of our product offerings.
  • Gain mind share with channel partners across all functional groups and work with engineering teams to create first-class integrated products.
  • The position may require international travel in support of the channel partners at various overseas trade shows.
  • The Secondary role of this position is to provide backup for the post-sales technical support team.
  • Willing to work later into the evenings or early mornings as required, to handle any pre-sales support calls that arise in India, Middle East or Far East.

 

Skills Required Include:

  • Strong Windows, Unix and Mac OS X system administration / User management
  • Skilled at general network configuration and troubleshooting, OS configuration and troubleshooting, IP addressing and basic routing/firewall operation. Including network and port translation, IP packet capture techniques, and shell scripting.
  • Basic web server and database server administration
  • High-availability design and clustered system configuration
  • Understanding of security, authentication, and configuration of SSH/SSL.
  • Ability to rapidly narrow down software bugs in complex customer environments.
  • Exceptional verbal and written communication, including explaining complex technology accurately and vividly to non-technical customers.
  • Ability to thrive in a self-starter, non-hierarchical structure including independently initiating and executing work in varied areas.
  • Excellent English communication skills
  • Additional language skills (Japanese, Chinese Mandarin, Spanish) are considered an asset

Required Experience:

Minimum Bachelor's degree in Computer Engineering, Computer Science, or equivalent Familiarity with Software and media/broadcast, life sciences, and oil & gas sectors are a strong plus. 3-5 Years of professional experience in software development or software systems implementation. A desire to create a lasting, high-quality software platform that truly revolutionizes network data delivery.

Term: Full Time Permanent (37.5 hours per week)
Salary: TBD, commensurate with experience
Benefits: Dental, life, medical, prescription benefits, 3 weeks vacation
Location: 1725 St-Laurent Blvd. Ottawa, Ontario

How to Apply

Please submit your resume to salesengineer@filecatalyst.com with Channel Support Engineer Position in the subject line. We thank all who apply however only candidates that meet the requirements will be contacted for an interview.


Web Developer

About the Position

We are looking for a fast-learning, highly independent individual to join our team, contributing to development of our file transfer applications.
The position involves 70% development work and 30% maintenance.

PRIMARY OBJECTIVES & RESPONSIBILITIES

  • Design and development of HTML (HTML, JavaScript, CSS) applications for our core software products
  • Work on cross-platform, responsive (mobile-ready) solutions
  • Develop data interchange models in JSON for use with back-end technologies
  • Understanding of object-oriented and event-driven programming, particularly as they relate to JavaScript
  • Design beautiful and intuitive user interfaces
  • Create unit and integration tests for new features
  • Provide assistance to the verification team
  • Provide 3rd-level support and code fixes for tickets related to HTML products

REQUIRED SKILL SET

  • Completion of University degree in Computer Science or Software Engineering or a proven track record and portfolio in front-end development
  • At least 4 years of relevant work experience
  • Fluency with HTML, CSS, and JavaScript
  • Knowledge of data interchange methods and technologies (REST over XHR, JSON models over websockets)
  • Excellent communication skills (written and spoken)

ADDITIONAL SKILL SET

  • Back-end web technologies (Python, Ruby, Node.js)
  • Understanding of legacy technologies for maintenance, and current technologies for current best practices
  • Node.js experience, particularly as it relates to build tools (GRUNT, Gulp, NPM)
  • Knowledge of computer networking (TCP, UDP, firewalls, NAT, network latency, FTP, FTPS, SFTP)

NICE TO HAVE SKILL SET

  • JAVA software development experience (Java SE).
  • Previous experience working for a small/medium software development firm

Term: Full Time Permanent (37.5 hours per week)
Salary: TBD, commensurate with experience
Benefits: Dental, life, medical, prescription benefits, 3 weeks vacation
Location: 1725 St-Laurent Blvd. Ottawa, Ontario

How to Apply

Please submit your resume to webdeveloper@filecatalyst.com with Web Developer Position in the subject line. We thank all who apply however only candidates that meet the requirements will be contacted for an interview.